These days, manufacturing companies need to react increasingly quickly to changing customer requirements. Greater levels of automation and the gradual rise in the importance of software play an ever-more substantial role in ensuring necessary flexibility. The result is more complex systems which need to be understood, controlled and maintained. As well as increased production flexibility, the demands on machinery productivity are also higher, as unplanned downtime can prove particularly time-consuming and expensive. In the event of a problem with complex systems and machines, the maintenance personnel refer back to the manufacturer’s specialists. The most expensive and time-consuming option is an on-site visit – but there are now much more efficient alternatives: the Weidmüller teleservicing solution allows plant manufacturers to offer their customers tailored services across the whole lifecycle of a machine.