Since 2006, DESTEC Solutions has been providing innovative and high-quality products that use advanced technology. Their business adapts to the changing needs of customers, who appreciate DESTEC’s simple and effective solutions. The company’s wireless calling systems, QR Code Integrated systems and the IoT platforms for data collection and analysis are trusted by over 1,200 and 16,000 establishments worldwide, in various sectors such as: hospitality, health care, cleaning services, manufacturing, logistics, vip services, entertainment, construction, and retail.
Interview with Silvio Alves Junior, Country Manager & Operations Director at DESTEC Solutions.
Easy Engineering: What are the main areas of activity of the company?
Silvio Alves Junior: Our solutions cover 2 important layers that are essential for any business:
Communication: Smart Call
Smart Call is a wireless paging system that enhances communication efficiency and provides convenience for its users. With a single button press, an immediate call message appears on the receiver’s device, resulting in quicker response times. This can lead to improved return on investment, customer service experience, revenue, labor cost reduction, streamlined processes, better team-member and guest communication, and affordable, customized solutions tailored to specific needs.
Data Collection: Bell Cloud IoT Platform
Our company provides a data management solution, “Bell Cloud”, which allows you to collect analytical data and store it in our cloud services. This system enables businesses to monitor and control their operations 24/7, from any location globally. “Bell Cloud” is a simple and efficient management information system that collects call-related data, such as location, call and attendance times, shifts, dates, and more. This data can be accessed securely through our website with a login and password, and you can generate reports and charts by downloading the information.
E.E: What’s the news about new products?
S.A.J: We have developed a new solution called Smart Call Anywhere that replaces traditional radio frequency calling systems with advanced technology that combines the use of mobile phones (iOS or Android), Android or Apple Watches, and QR codes. This allows operators and customers to open calls for specific areas, providing detailed information about the type of request or problem and location, resulting in a more efficient response and comprehensive data collection for management purposes. Our 100% digital solution is an innovative way to help customers overcome day-to-day operational challenges.
E.E: What are the ranges of products?
S.A.J: We have a wide range of products that can go from the classic call buttons via RF, key pads, Android PCs and TV Displays, or digital products as like our new solution described above and our IoT Portal.
E.E: At what stage is the market where you are currently active?
S.A.J: We can implement our solution in multiple markets with a wide variety of industry sectors and different types of solutions. All of them are currently in a very mature stage, which makes our solutions to be very well accepted.
E.E: What can you tell us about market trends?
S.A.J: The future lies in IoT and communication, and businesses that do not prioritize fast and efficient communication or fail to collect analytical data for service improvement risk falling behind.
E.E: What are the most innovative products marketed?
S.A.J: By choosing our Smart Call Anywhere solution, customers stand to gain a host of benefits. Our digital platform is the most innovative solution available in the market, and we have a team of skilled developers who work tirelessly to improve the system and develop new features. As a result, our customers enjoy a communication system that is continually evolving to meet their changing needs.
One of the most significant benefits of choosing our Smart Call Anywhere solution is that our IoT platform is a live platform that is continually updated. This means that our customers get the latest upgrades and new features without incurring any additional costs. Our team of developers works round the clock to ensure that our platform is always up-to-date and performing optimally, giving our customers the peace of mind they need to focus on their core business operations.
Another advantage of choosing our Smart Call Anywhere solution is that it streamlines business operations and enhances customer satisfaction. With our digital platform, customers can communicate more efficiently and receive immediate responses to their requests for assistance. This, in turn, leads to faster response times, improved customer service experiences, increased revenue, reduced labor expenses, streamlined processes, and better communication between team members and guests.
In conclusion, by choosing our Smart Call Anywhere solution, customers stand to gain several benefits, including a continually evolving communication system, the latest upgrades and new features without incurring additional costs, and streamlined business operations that enhance customer satisfaction. Our commitment to customer satisfaction and our live platform nature ensure that our customers receive the best possible service and experience, making us the preferred communication system provider in the market.
E.E: What estimations do you have for 2023?
S.A.J: Our company has a wide global presence, with operations in nine countries and over 1,200 customers spanning across 16,000 establishments. Our headquarters in Miami, FL has experienced impressive growth, doubling in size each year. Looking towards the future, we project a 300% growth rate for 2023, factoring in new contracts and logos being added to the platform on a monthly basis.