Kapiro was developed as a product of Mainzer Stadtwerke AG (MSW) and is now being offered via InsertEFFECT GmbH, a subsidiary of MSW. MSW is a utility company based in Mainz – Rhineland Palatinate, Germany. Kapiro is a software product that aims to reduce the effects of the demographic change and shortage of skilled workers by managing the workers knowledge for the company.

Easy Engineering: What are the main areas of activity of the company?

Kapiro is a web based solution to manage the workers knowledge in a mixed media fashion. Workers can use self-produced videos and pictures, combine them with necessary context information and save their knowledge in an easy to consume format – ready for less experienced workers to use.

E.E: What’s the news about new products/services?

Kapiro is being developed further continuously according to our users feedback. In the near future we want to introduce gamification, expand the current web based solution to a native app and introduce AI into knowledge management.

E.E: What are the ranges of products/services?

Kapiro is offered as Saas and can be acquired in different license packages. 

Kapiro is offered with the utmost attention on information security as we are operating in the critical energy industry.

E.E: What is the state of the market where you are currently active?

Kapiro is currently being offered mainly to other utility companies in Germany, but in the near future it will be offered to other markets. We want to diversify in smaller costumers with less restrictive needs regarding information security. That will allow us a different pricing and a new market.

We feel that to tackle the challenge of the demographic change and scarcity of skilled workers with knowledge management is still a widely underestimated approach. However, we experience much interest in it as the problem that our society faces grows more imminent. 

E.E: What can you tell us about market trends?

The trend in knowledge management definitely goes toward the Usage of AI. For one side there is a lot of potential in helping users to find the right content filter it. On the other side one of the utmost problems in knowledge management is the high initial investment in documentation. I see a grand opportunity to use AI as a helping hand for the users to document the experience of a lifetime as a skilled worker.