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Intesa, a Kyndryl Company, is an Adaptive Solution Provider and a Certified B Corp. For more than 35 years, the company has been digitizing business processes and providing trust services. By fostering the adoption of modular digital architectures, in which “micro-services” are combined to develop comprehensive and functional solutions, Intesa supports organizations in meeting the requirements of digital regulations, ensuring technological stability and security, and taking business sustainability into consideration.

Intesa uses design methodologies (Design Thinking, Service Design, Co-Creation) and the most innovative and up-to-date technologies to design their solutions.

Easy Engineering: What are the main areas of activity of the company?

INTESA: We provide solutions to digitize business processes, both internal ones (document management, digital signature, supply chain solutions) and those aimed to implement a digital customer experience (identification, digital signatures, and electronic seals). We are a Qualified Trust Service Provider authorized by government and regulatory bodies to deliver trust services in accordance with the eIDAS regulation. As a result, our services hold full legal validity within the European community. Furthermore, we have been Accredited Certifiers by Agency for Digital Italy (AgID) since 2001 and Qualified Certifiers since 2023, allowing us to meet regulatory compliance needs for both private companies and Public Administrations.

E.E: What’s the news about new products?

INTESA: We operate in various industries, including Financial Services, Energy & Utilities, Retail & Grocery, Automotive, Fashion, Manufacturing, Pharma, Retail, Services, and more. We have the flexibility to tailor our solutions to meet the specific needs of each market by combining our micro-services into broader and comprehensive platforms. Our goal is to digitize the entire process and seamlessly integrate these platforms into our clients’ existing systems, minimizing disruption to operations and their existing technological infrastructure.

Female scans face using facial recognition system on smartphone for biometric identification. Future digital high tech technology and face id

E.E: At what stage is the market where you are currently active?

INTESA: In 2023, the digital services market in Italy grew by 2.4%, reaching a total value of 77.1 billion euros, and further growth is expected in 2024. The COVID-19 pandemic made it clear to many businesses that digitization could no longer be an option but had become a strategic and essential choice for the survival of companies. This awareness, combined with funds from the National Recovery and Resilience Plan (PNRR), has led to increased investments in digital solutions, especially in the field of business process optimization and customer experience. However, there is still a noticeable gap between the investments made by small and medium-sized enterprises (SMEs) and large corporations.

E.E: What can you tell us about market trends?

INTESA: At present, our focus is particularly on European regulations. The EU is indeed undertaking a series of regulatory procedures with the goal of creating the Single Digital Market, thus facilitating the movement of people and goods within the EU. We anticipate significant developments, especially in two areas: European electronic invoicing and the European Digital Identity Wallet.

Regarding European electronic invoicing, there is an ongoing revision of the EU VAT Directive (VAT Directive 2006/112/EC) at the European level, known as “VAT in the Digital Age,” which was published on December 8, 2022. This revision will lead to a generalized requirement for electronic invoicing between 2025 and 2028.

On the front of the European Digital Identity Wallet (EUDI Wallet), we are within the scope of the revision of the eIDAS regulation on qualified digital services, with an initial release expected as early as 2024. Intesa, a Kyndryl Company, is actively participating in the study of European digital identity wallet use cases and closely monitoring regulatory developments in this area.

E.E: What are the most innovative products marketed?

INTESA: Our solutions are always updated based on technological and regulatory advancements. For example, Intesa Sign is one of the few signature platforms in Italy that issues one-shot qualified signature certificates after authentication with SPID and CIE (the two widely used Italian government digital identities). This allows anyone with these credentials to apply a Qualified Electronic Signature without lengthy recognition processes.

Portrait of smiling male worker using laptop in distribution warehouse

In the realm of Electronic Invoicing, many countries are working to mandate digitalization, and the EU itself is changing its regulations. As Intesa, a Kyndryl Company, we stay consistently informed about these developments and can support our clients in exchanging commercial invoices with their international partners.

Furthermore, within our solutions, we fully leverage AI’s analytical capabilities. This includes facilitating and enhancing remote customer onboarding processes through face recognition and fraud detection systems. Additionally, our control tower, a dashboard that performs real-time and predictive analysis, is fueled by data from EDI and the supply chain, offering valuable insights.

E.E: What estimations do you have for the rest of 2023?

INTESA: Intesa, a Kyndryl Company, became a B Corp in March 2023, a challenging journey of which we are particularly proud. In this regard, in the coming months, we know that the issue of digital service accessibility will become increasingly important, and the European Union is also working on the Accessibility Act with precisely this goal. Therefore, we have already taken action and will continue to work to make our digital services more accessible to people with disabilities, while continuing to measure and improve our environmental and social impact.