CASE IMPORTER INTRAC OPENS STATE-OF-THE-ART SERVICE CENTRE IN VILNIUS, LITHUANIA
the CASE Construction Equipment importer for Estonia, Latvia and Lithuania, has
recently moved to a new customer service centre in Vilnius, Lithuania. Equipped
with a range of state-of-the art equipment, the facility includes a workshop,
repair centre, machine washing area and offices. The new Vilnius office is the
newest of INTRAC’s 13 locations strategically located all over the Baltic
states, eight of which have been purpose built.
this new facility, we will be able to offer our CASE customers the ultimate
parts and servicing experience for their machines,” said Carl Leijonhielm,
Managing Director, INTRAC Group AB. “For example, we have gone from a servicing
area with only one entry and exit door, to one that has three parallel
channels, simplifying much of workshop logistics. This allows us to be much
flexible and efficient, reducing wait times for our customers and increasing
the volume of machines we can handle.”
centre’s main workshop spans 450 sq. m, with this being supported by a repair
and tool shop that is 500 sq. m. A 12-tonne crane caters for mounting and
dismounting, allowing the workshop to serve eight heavy line machines at once,
for either maintenance or washing.
washing area is particularly important” continues Leijonhielm. “Many of our
customers use their CASE machines in demanding working conditions, meaning they
are often covered in mud and even ice when they arrive. Supporting this is our
exhaust ventilation system, allowing machines to be routinely tested for safety
and performance indoors.
are confident that this new investment will lead to further growth for INTRAC,
with 29 of our 60 Lithuanian employees currently stationed in Vilnius. Demand
is expected to increase, and this facility means we are poised to deal with
this,” he concluded.
Vilnius facility is one of three new INTRAC premises opened in Lithuania the
last five years, with the other two located in the cities of Panevėžys and
Kaunas. As well as this, the company celebrated its 25th anniversary on
November 25, 2019.
facility represents an exciting new development for both INTRAC and CASE,” said
Anthony Bouvié, Busines Director Northern Europe, CASE Construction Equipment.
“We know that both the company and its customers will hugely benefit from the
service centre’s new capabilities, meaning CASE machines can be back out on
jobsites much quicker than previously,” he concluded.
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